Returns
We understand that sometimes a product might not be quite right. That's why we offer a 30-day returns policy.
Faulty or Damaged Goods
Upon delivery of your goods, please inspect the items for any faults, damage or missing parts and notify us within three working days of receiving the items. Should you be unable to check your items at the time of delivery, please sign for them as "unchecked".
If you find a fault or damage, please report it to us within 3 working days of receipt by telephone, email or live chat. Images of any damaged goods/packaging will be requested so the issue can be investigated with the courier or manufacturer. Damaged items cannot be returned after 30 days of receipt of goods.
Unwanted Goods
Unwanted goods can be returned to us within 30 days for a full refund. Return collections can be made, however this may involve a small cost deducted from your refund; this will be agreed before a return is organised. Unwanted items requested for return after 30 days of delivery are not eligible for a full refund, however we reserve the right to consider offering a refund with a restocking fee deducted.
Returned goods must be in a resaleable condition. Items that appear to have been fitted, or that someone has attempted to fit, will not be eligible for a refund. Please return goods in their original packaging, with no brown tape used and no writing on the packaging. Once the goods have been received, a refund will be issued to your original payment method.
How to Return
- Email our customer support team at sales@traderadradiators.co.uk with your order reference number.
- Please allow at least 1 working day for a response with return instructions.